In a landscape where vacation rentals and short-term hospitality increasingly lack in-person touchpoints, strategies to bridge this perceived service gap are essential. With guests often encountering issues during their stay and seeking prompt resolutions, the question arises: How can we maintain high guest satisfaction? To address this, we will explore strategies to transform the absence of traditional, face-to-face interactions into an opportunity for enhanced service. Learning objectives for this session include: How to keep guests happy during their stay?

Learning objectives for this session include:

• The importance of communication and personal connections and improving the guest experience.
• How to foster better connections with technology.
• Capturing and using data.
• Digital opportunities.