Discover how today’s smart hospitality technologies can deliver the kind of personalized, emotionally resonant guest experiences that build lifelong loyalty. In this dynamic session, Disney veteran Debbie Zmorenski and AI entrepreneur Kevin Kelly explore how tools like Alexa, chatbots, and AI assistants can enhance service culture, reduce staff load, and elevate your brand in a crowded market. Blending real-world hotel case studies with Disney-proven cultural frameworks, they’ll show how to create “magic at scale” — without sacrificing authenticity. A must-attend for hoteliers looking to future-proof their CX while delivering unforgettable guest moments.