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From Missed Calls to Booked Rooms: How Hotels Are Using AI Voice Agents to Win Direct Revenue
Hotels miss a significant share of inbound calls during check-in rushes, after hours, and peak season, and every abandoned call is lost booking revenue. In this session, Jonathan Lei, CEO of withQ, shows how independent properties and resorts are deploying AI voice agents that answer the main line 24/7, resolve guest questions, and convert bookings with live rates and payment processing. Drawing on live deployments across resorts, city hotels, and large-scale hospitality contact centers, Jonathan will share what works, what doesn't, and how to evaluate AI for your property.
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