Technology

Technology is revolutionising the hospitality industry, but how do you find the right balance between high-tech and high-touch? Join our expert panel to unpick how our sector is embracing new digital products to support the guest experience, from convenience and customisation to loyalty, profitability and addressing your staff shortages.

Host: Sander Allegro, Chairman - QL Hotels

Speakers: 

• Ilse Kous, Senior Manager Talent Acquisition - Mews
• Josje Vandongen, Head of Innovation - Hotel Management School Maastricht
• Valentin Dumonnet, Director of Technology and Innovation - Hotel Okura Amsterdam
• Florian Augustin, Chief Commercial Officer / Managing Director Austria - HotelPartner Yield Management

Smart technology has transformed our home environment in recent years, and now the hotel industry is quickly adapting to provide guests with a 'better than home' experience. From in-room voice assistants to facial recognition, casting devices to smart controls, our expert panel will deep dive into how technology is changing the hospitality landscape.

Host: Sander Allegro, Chairman - QL Hotels

Speakers:

• Annette Lunter, Owner - Snoozz Hotels
• Kaj Beetsra, Owner - Innovation in Motion
• David Kijlstra, Co-Founder - Your Rocket Fuel

Webtools have levelled the playing field for hoteliers when it comes to competing for bookings online, enabling savvy businesses to get more direct bookings and save on commission. But, how do you know what is most effective? And how can you ensure that your website is working as efficiently as possible?

Host: Geert Buskes, Owner - Effecty

Speakers: 

• Seid Dado Ljumanovic, Group Director, Digital Media & CRM - Sircle Collection
• Patrick Brand, Co-founder - Hoteliers.com
• Pauline Verhoef, Director of Marketing & Communications - EHM group