Definitely Doug 6/21/24: What’s New with the Newbies?
Hub OS
Booth: 146
The death of readily available and relatively inexpensive labor has finally put more focus on the operations side of the business, beyond the traditional domain of work-order management systems, maintenance management systems, and housekeeping solutions. Four of the most interesting new products I saw fell in this category.
- Hub OS ties together numerous aspects of operations, starting in the construction phase and moving into daily operations including housekeeping, maintenance, service requests, minibar posting, laundry management, lost and found, restaurant bookings, staff optimization, energy and water usage, guest complaint handling and analytics, and project management. While not a fully mature product (and not a substitute for best-of-breed departmental solutions for hotels that need them), this is exactly the kind of solutions that many two-, three- and even four-star hotels need to get better guest satisfaction while keeping labor costs under control. Hub OS gets my 2024 award for the most interesting new product from a first-time HITEC exhibitor.
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