The Publick House Inn in Sturbridge, Massachusetts—opened in 1771 and today a popular wedding venue hosting nearly 160 memorable events each year—has long been known for historical charm, stunning grounds and its in-house, 18^th century bakery. Today the landmark New England inn is being recognized as much for luxurious sleep experiences as the famous pecan sweet rolls its guests enjoy each morning.

Based on the recommendation of its trusted linen vendor, when it was time to upgrade guest rooms in the various buildings that comprise the historic property, the Publick House team turned to Mattress Concierge, a leading provider of premium mattresses to boutique hotels and inns to outfit 63 of the double-occupancy rooms in its motel.  

“Sleep is the most important thing that guests who stay here want, whether they are a traveler grabbing six hours before they get back on the road, are attending a wedding or corporate meeting, or booking a three-night stay to enjoy Sturbridge Village,” said Publick House General Manager Michael Glick. “Hospitality means a lot of things, but ultimately what we are selling is a good night’s rest, so soft linens and comfortable beds are very important to us.”

According to Glick, almost immediately after the new, luxury plush mattresses were installed, guests began making positive comments, prompting Glick to place another order with Mattress Concierge. This time, the order was to replace the mattresses in another 20-room building, and for the 17 rooms of the main inn.

All of the mattresses are hand-crafted in Connecticut and produced under private label by a family-owned manufacturer that has been in business for 120 years. Delivery and installation was swift and professional.

 Replacing mattresses can be stressful for hotel owners and can take weeks, even months, to get a full shipment delivered. Given that this was the first time ordering from Mattress Concierge, Glick was somewhat concerned about two tractor trailers full of mattresses arriving on time. “A lot could go wrong, and we needed those rooms the same night, but they assured me the trucks would be here at 8 a.m. They rolled right in, and it was flawless, which is unheard of in the hospitality business, and made a very strong impression on us,” Glick said.

            Also making an indelible impression was a tour through the factory that produces the high-quality mattresses and meeting the third-generation owners. We’re a family run business too, and it was clear from the start that we would have a great partnership,” said Glick.

            “We are thrilled to be providing the guests at the Publick House Historic Inn with products that elevate even further the experience of stays at one of New England’s most famous inns,” said Maura Zambarano, president of Mattress Concierge. “It’s a perfect match.”

Mattress Concierge has been providing mattresses to the most discerning clients in the hospitality industry since 2010. The exceptional mattresses are sought after by four-and five-star luxury hotels, inns, resorts, and boutique hotels. Mattress Concierge will also custom-design mattresses to meet hotel owners’ particular needs, combining superior quality, comfort, and durability. For more information, visit www.mattressconcierge.com.