Speakers

As a Cultural Engineer, Former Disney Executive, and Co-Author of The Disney Way for the Digital Age & Podcast Host, Debbie Zmorenski has spent the last 20 years as Independent Business Consultant, Advisor, and Trainer/Coach specializing in Customer Service  and leadership development.

Prior, Debbie spent 34 years with Walt Disney World, including 25 years in operations and six years with the Disney Institute. Today, she advises brands on how to design service cultures that empower staff, exceed guest expectations, and drive long-term loyalty. Her work bridges classic Disney principles with the demands of modern CX.