Speakers

Jennifer Glatt believes great hospitality starts with great storytelling—and she’s built a career doing both. As the curator and writer behind Mint Pillow, a sharp, spirited B2B newsletter for independent and boutique hotel owners and operators, she delivers timely insights that help readers streamline operations, elevate guest experiences, and grow their bottom line.

A veteran editorial and communications leader, Jennifer has spent more than 18 years helping brands shape their messaging and refine their content—from high-level strategy to the nuanced details that bring a story to life. As the former Editor-in-Chief of Hotel Management and Content Director at Questex Hospitality, she collaborates with hoteliers, operators, investors, designers, technologists and more across the hospitality landscape to translate complex industry challenges into engaging, actionable ideas.

Today, in addition to curating Mint Pillow, Jennifer partners with a range of hospitality clients on brand-building and storytelling initiatives that drive connection, loyalty, and long-term growth. She’s also a dynamic presence at industry events, known for moderating panels and facilitating conversations with equal parts insight and approachability. At the heart of her work is a simple belief: hospitality begins and ends with people—and that’s where every good story starts.