Speakers

Stephanie Leger is the Chief Excellence Officer of First Rate Hospitality, a hospitality consultancy based in Miami. She has 20 years of experience in the hotel industry globally, with brands including Ritz-Carlton, Mandarin Oriental, Forbes Travel Guide, AAA, and many others associated with the luxury hotel industry. She has trained more than 20,000 hospitality employees worldwide, providing countless reviews of operational evaluations as well as assisting hotels in times of crisis such as hurricanes, ZIKA, COVID-19, and the 2008 recession. Thanks to her keen eye for guest journey areas of improvement and experience in luxury hotels worldwide, Stephanie is a travel and hospitality expert. Stephanie was recognized by HSMAI as a Top 25 Extraordinary Mind in Sales, Marketing, and Revenue Optimization in 2023 and by the International Hospitality Institute as a Top 100 Social Media Influencer. She is also the co-host of the popular WTF "Walk The Floors" hospitality training podcast, which features other industry experts sharing their frustrations and "WTF" moments.