Speakers

Chaplin School of Hospitality & Tourism Management at Florida International University. With more than 25 years of hospitality industry experience and 22 years in higher education, she brings a powerful blend of academic leadership and real-world insight to her role.

Suzanne is a recognized innovator, co-creating FIU’s groundbreaking executive course Advanced Hospitality Technology: Integrating AI and Machine Learning, which equips industry professionals to lead with emerging technologies. She is also the Executive Producer of the award-winning No Vacancy Live podcast and founder of the Hospitality Leadership Academy, which provides tailored training for hospitality organizations.

A published author and sought-after speaker, Suzanne has been named among the 50 Most Influential Educators in Hospitality (2021–2025) and Top 100 Global Social Media Influencers in Hospitality by the International Hospitality Institute.

As a conference ambassador, Suzanne brings deep expertise, a strong industry network, and a passion for connecting talent and innovation across academia and industry.