The seminar program for Independent Hotel Show Miami 2025 features two education areas on the show floor – Innovation Stage and Business Center. The location is noted under each session title. All sessions over the two-day event are included with attendee registration.
Please note that the program is sorted by day. Select the day(s) of interest below to see all programming available for that day.
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11:00 AM
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Business CenterEnhance your property's linen operations with this comprehensive, hands-on workshop designed specifically for hospitality professionals. The Ultimate Hotel Linen Workshop delves into the essential ele ...
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11:30 AM
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Innovation StageLet’s be real, your guests are on property, they’re hungry, they’ve got a phone in their hands, and they’re still ordering from DoorDash or Uber Eats. So, what are you doing? This unapologetic session ...
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12:30 PM
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Innovation StageToday’s travelers crave more than amenities—they want meaning. They’re seeking luxury that’s intuitive, quietly confident, and deeply connected to wellness and the natural world. They’re not impressed ...
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1:00 PM
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Business CenterDiscover how today’s smart hospitality technologies can deliver the kind of personalized, emotionally resonant guest experiences that build lifelong loyalty. In this dynamic session, Disney veteran De ...
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1:30 PM
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Innovation StageGina Taylor, Senior Vice President of Forbes Travel Guide’s ratings share behind the scenes insights on how the world’s only global ratings system for luxury is managed. Hear first-hand exactly how an ...
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2:00 PM
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Business CenterDid you know that only 27% of independent hoteliers are using AI? For many, the biggest challenge is finding ways to save time in their daily operations. So why are independent hotels hesitant to adop ...
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2:30 PM
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Innovation StageHuman trafficking is a crime that thrives in secrecy—and too often, that secrecy unfolds in places we least expect, including within the hospitality industry. In this eye-opening presentation, Tom Ruc ...
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3:00 PM
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Business CenterHVAC is rarely the star of a renovation—but it can make or break the guest experience. This session uses a real-life hotel retrofit to unpack what independent hoteliers should know when evaluating hea ...
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3:30 PM
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Innovation StageFrom aesthetic Instagram Reels and personality-led storytelling to branded podcasts and curated newsletters, the way hotels build awareness and drive bookings is evolving fast. In today’s fragmented m ...
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4:00 PM
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Business CenterWhat turns a guest’s quick search into a confident booking—and what keeps them coming back? It starts long before they step into the lobby. This interactive session introduces a simple framework to cl ...
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The Brand Concierge Lounge A Studio MADM Co. Session
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10:30 AM
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Innovation StageLong viewed as an alternative asset class, a rash of institutional capital has gravitated towards hotels as consumers increasingly prioritize spend on experiences over physical goods. Independent hote ...
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11:00 AM
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Business CenterWell-being is no longer a luxury, it’s a responsibility. From individual experiences to global social consciousness, how can brands elevate their spa offerings to serve a greater purpose within the ho ...
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11:30 AM
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Innovation StageRunning a boutique or independent hotel means wearing multiple hats while competing against larger chains with dedicated departments. Fractional services offer a game-changing solution by providing ac ...
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12:00 PM
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Business CenterTake a data-driven look at how travelers are booking today and uncover the latest trends in hotel discovery, channel use and website expectations. Backed by direct feedback from the world's travelers ...
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12:30 PM
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Innovation StageDo Not Disturb. Session in development.
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1:00 PM
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Business CenterDiscover how the right technology can turn ordinary guest interactions into exceptional, loyalty-driving moments. In this session, Thor Hansen, the Vice President, Sales Engineering for Agilysys, will ...
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1:30 PM
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Innovation StageIn an era where every guest expects bespoke experiences, how do independent hotels truly differentiate themselves? This session cuts through the buzzwords to define and demonstrate the power of hyper- ...
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2:00 PM
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Business CenterToday’s travelers rely heavily on Google when deciding where to stay, whether they’re searching for hotels nearby, comparing reviews, or browsing photos. Yet many properties remain invisible or misrep ...
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2:30 PM
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Innovation StageWhat’s the U.S. Capitol, your state legislature, and city hall have to do with your business? And why is engaging with policymakers critical to your bottom line? Join the American Hotel and Lodging As ...
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